If an issue is being caused by an external factor, such as network service/data broadcasting/connected device, it may be improved by resetting your TV.If there is no issue with the above connection, proceed to Step 3. If the lamp is not on, check whether or not the power cable or AC adaptor is not disconnected or loose.If the lamp is lit or is blinking in red, proceed to Step 3.Note: Depending on the model, the name, position, and shape of the lamp varies. Check that the lamp (power lamp/standby lamp) on the front/bottom of the TV is on.Check the sides, back, front, and top of your TV. Note: Depending on the model, the positions of TV buttons vary. If TV buttons cannot be operated, proceed to Step 2.If TV buttons can be operated, proceed to Section B: Checking items of the remote control.Section A: Check whether or not the TV is in operation Section C: Select remote control type (common).Section B: Checking items of the remote control (common).Section A: Check whether or not the TV is in operation.If the problem is due to the remote control, you will be guided by the remote control type. First, check whether the problem is due to the TV or the remote control. This article is composed of the following items. If the issue continues, we advise you to go through each section of our complete troubleshooting guide. If the issue is resolved, the remote control may have temporarily stopped working due to poor battery contact or static electricity. If the issue is not resolved, remove the batteries again and leave them out for approximately 1 minute.Reinsert the batteries, making sure they are inserted with the correct polarity ( -/+), then see if the issue is resolved.On the remote control, press the Power button for three seconds.Note: Opening the battery compartment cover will vary, depending on the type of remote control. Remove the batteries from the remote control.For details about connecting to the Internet or troubleshooting, refer to the article How to & Troubleshooting for internet connection.īefore trying any troubleshooting, we recommend you try resetting the remote control: If an error is displayed when you press a remote control button related to network services such as YouTube™ or Netflix, check whether the TV is connected to the Internet correctly.For the X70, X70G, X70F, X73F, W66F, W61G, W66G, W62G, W67G, W61F, W66F, W62F, W67F, X70E, X72E, W75E, W77E, W61E, W66E, W62E, W67E series TVs: If the remote control is not working after updating the TV system software, refer to the After updating the TV system software, the remote control is not working or the TV is not responding to the remote control article.In the case of a third-party tuner/Set-Top Box, you may only be able to switch channels with the supplied third-party remote control.

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